Aerohive
AH-CON-S-HC-3Y

HiveCare Connect - extended service agreement - 3 years - shipment

Aerohive

HiveCare Connect - Extended service agreement - advance hardware replacement - 3 years - shipment - response time: NBD

OETC Part: AH-CON-S-HC-3Y | MFG Part: AH-CON-S-HC-3Y

Hardware $ 74.16

  • Aerohive technical assistance center 24x7 coverage

    HiveCare Connect customers enjoy access to the Aerohive technical assistance center staffed by highly skilled ATAC support engineers 24 hours a days 7 days a week for all severity levels.

  • Aerohive Support portal

    HiveCare Connect customers have always on access to the HiveCare Support portal which provides software updates and upgrades, release notes, FAQs, product documentation, and links to on-line training.

  • Service level response

    HiveCare Connect customers receive aggressive first-response service level commitments to ensure your issues are top-of-queue and have high visibility based on the SLA. Escalations are at your discretion, just ask.

  • Aerohive technical assistance center 24x7 coverage

  • Aerohive Support portal

  • Service level response

HiveCare Connect is a global support program designed for those customers that want to augment their existing IT resources with enterprise class support to support the Aerohive Connect products they have purchased.

Details

Spec Value
Service & Support Extended service agreement - advance hardware replacement - 3 years - shipment - response time: NBD ¦ Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - 4 contacts / severity level 1 ¦ Technical support - phone consulting - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - 4 contacts / severity level 2 ¦ Technical support - phone consulting - 3 years - response time: 4 h - availability: 24 hours a day / Monday-Sunday - 4 contacts / severity level 3 ¦ Technical support - phone consulting - 3 years - response time: 2 days - availability: 24 hours a day / Monday-Sunday - 4 contacts / severity level 4 ¦ Technical support - web support - 3 years ¦ Product info support - web knowledge base access - 3 years ¦ New releases update - 3 years

General

Spec Value
Service Included Advance hardware replacement
Location Shipment
Full Contract Period 3 years
Response Time Next business day
  Higher ED K-12 Other
Alabama  Available  Available  Available
Alaska  Available  Available  Available
Arizona  Available  Available  Available
Arkansas  Available  Available  Available
California  Available  Available  Available
Colorado  Available  Available  Available
Connecticut  Available  Available  Available
Delaware  Available  Available  Available
District of Columbia  Available  Available  Available
Florida  Available  Available  Available
Georgia  Available  Available  Available
Hawaii  Available  Available  Available
Idaho  Available  Available  Available
Illinois  Available  Available  Available
Indiana  Available  Available  Available
Iowa  Available  Available  Available
Kansas  Available  Available  Available
Kentucky  Available  Available  Available
Louisiana  Available  Available  Available
Maine  Available  Available  Available
Maryland  Available  Available  Available
Massachusetts  Available  Available  Available
Michigan  Available  Available  Available
Minnesota  Available  Available  Available
Mississippi  Available  Available  Available
Missouri  Available  Available  Available
Montana  Available  Available  Available
Nebraska  Available  Available  Available
Nevada  Available  Available  Available
New Hampshire  Available  Available  Available
New Jersey  Available  Available  Available
New Mexico  Available  Available  Available
New York  Available  Available  Available
North Carolina  Available  Available  Available
North Dakota  Available  Available  Available
Ohio  Available  Available  Available
Oklahoma  Available  Available  Available
Oregon  Available  Available  Available
Pennsylvania  Available  Available  Available
Rhode Island  Available  Available  Available
South Carolina  Available  Available  Available
South Dakota  Available  Available  Available
Tennessee  Available  Available  Available
Texas  Available  Available  Available
Utah  Available  Available  Available
Vermont  Available  Available  Available
Virginia  Available  Available  Available
Washington  Available  Available  Available
West Virginia  Available  Available  Available
Wisconsin  Available  Available  Available
Wyoming  Available  Available  Available