Aerohive
AH-HMOL-EDU-8X5-1YR-300

HiveManager Online Express or Enterprise for one 300 series AP for one year

Aerohive

Includes 8x5 Phone support, software subscription, Advanced Hardware replacement, and customer portal accessfor EDU customers only

OETC Part: AH-HMOL-EDU-8X5-1YR-300 | MFG Part: AH-HMOL-EDU-8x5-1YR-300

Hardware $ 56.10

  • Coverage - the time of day Aerohive will accept a service request

  • Tier Priorities - tier that responds

  • SLA-s - the initial response time by program by priority

  • Inner Circle - membership to Aerohive's Inner Circle Support Advisory Board

  • Executive Sponsor - an internal Customer Advocate

  • RMA - return to Factory or Next Business Day Delivery of faulty hardware

  • Support Portal Access - number of authorized & trained contacts that can access the Support portal

HiveCare Classic Support, Aerohive's entry level Support Program, is designed for those customers that do not require extended hours or maintenance options.

  Higher ED K-12 Other
Alabama  Available  Available  Available
Alaska  Available  Available  Available
Arizona  Available  Available  Available
Arkansas  Available  Available  Available
California  Available  Available  Available
Colorado  Available  Available  Available
Connecticut  Available  Available  Available
Delaware  Available  Available  Available
District of Columbia  Available  Available  Available
Florida  Available  Available  Available
Georgia  Available  Available  Available
Hawaii  Available  Available  Available
Idaho  Available  Available  Available
Illinois  Available  Available  Available
Indiana  Available  Available  Available
Iowa  Available  Available  Available
Kansas  Available  Available  Available
Kentucky  Available  Available  Available
Louisiana  Available  Available  Available
Maine  Available  Available  Available
Maryland  Available  Available  Available
Massachusetts  Available  Available  Available
Michigan  Available  Available  Available
Minnesota  Available  Available  Available
Mississippi  Available  Available  Available
Missouri  Available  Available  Available
Montana  Available  Available  Available
Nebraska  Available  Available  Available
Nevada  Available  Available  Available
New Hampshire  Available  Available  Available
New Jersey  Available  Available  Available
New Mexico  Available  Available  Available
New York  Available  Available  Available
North Carolina  Available  Available  Available
North Dakota  Available  Available  Available
Ohio  Available  Available  Available
Oklahoma  Available  Available  Available
Oregon  Available  Available  Available
Pennsylvania  Available  Available  Available
Rhode Island  Available  Available  Available
South Carolina  Available  Available  Available
South Dakota  Available  Available  Available
Tennessee  Available  Available  Available
Texas  Available  Available  Available
Utah  Available  Available  Available
Vermont  Available  Available  Available
Virginia  Available  Available  Available
Washington  Available  Available  Available
West Virginia  Available  Available  Available
Wisconsin  Available  Available  Available
Wyoming  Available  Available  Available