Aerohive

HiveCare Global Select - technical support - for HiveManager NG Virtual Appliance - 1 year

Aerohive

HiveCare Global Select - Technical support - for HiveManager NG Virtual Appliance - 1 device - phone consulting - 1 year - 24x7 - response time: 1 h

OETC Part: AH-NG-S-SL-1Y | MFG Part: AH-NG-S-SL-1Y

Software $ 37.08

  • Aerohive Technical Assistance Center 24x7 coverage

    HiveCare Select customers enjoy access to the Aerohive Technical Assistance Center (ATAC) staffed by highly skilled ATAC support engineers 24 hours a day, 7 days a week for all Severity levels.

  • Aerohive Support Portal

    HiveCare Select customers have always on access to the HiveCare Support Portal, which offers software updates and upgrades, release notes, FAQs, product documentation, and links to on-line training.

  • Service level response

    HiveCare Select customers receive aggressive first-response Service Level Commitments to ensure your issues are top-of-queue and have the high visibility, based on the SLA. Escalations are at your discretion, just ask.

  • Accredited contacts

    HiveCare Select customers are authorized to have up to four (4) administrators, who have been specially trained by Aerohive to contact through the ATAC or the Support Portal.

  • Extended Product Protection

    HiveCare Select Customers enjoy Extended Product Protection. This is a RMA Service, that includes Next Business-Day Advanced hardware replacement. This means that, upon fault verification, Aerohive will ship refurbished hardware the next business day in advance of receiving suspected failed units.

  • Aerohive Technical Assistance Center 24x7 coverage

  • Aerohive Support Portal

  • Service level response

  • Accredited contacts

  • Extended Product Protection

The HiveCare Select Support is the global support program, designed for those customers, that want to augment their existing IT resources. HiveCare Support is delivered 24x7 by Aerohive engineers, anytime anywhere. HiveCare Select is also fundamental to protecting your networking investments by offering a portfolio of services, that are essential to maintaining a robust network.

Details

Spec Value
Service & Support Phone consulting - 1 year - response time: 1 hour availability: 24 hours a day / Monday-Sunday - 4 contacts / severity level 1 ¦ Phone consulting - 1 year - response time: 2 hours availability: 24 hours a day / Monday-Sunday - 4 contacts / severity level 2 ¦ Phone consulting - 1 year - response time: 4 hours availability: 24 hours a day / Monday-Sunday - 4 contacts / severity level 3 ¦ Phone consulting - 1 year - response time: 2 days availability: 24 hours a day / Monday-Sunday - 4 contacts / severity level 4 ¦ Web support - 1 year availability: 24 hours a day / Monday-Sunday ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year

General

Spec Value
Type Technical support
Service Included Phone consulting
Full Contract Period 1 year
Response Time 1 hour
Service Availability 24 hours a day / 7 days a week

Software

Spec Value
Software Title HiveManager NG Virtual Appliance
Installation Type Locally installed
License Qty 1 device
  Higher ED K-12 Other
Alabama  Available  Available  Available
Alaska  Available  Available  Available
Arizona  Available  Available  Available
Arkansas  Available  Available  Available
California  Available  Available  Available
Colorado  Available  Available  Available
Connecticut  Available  Available  Available
Delaware  Available  Available  Available
District of Columbia  Available  Available  Available
Florida  Available  Available  Available
Georgia  Available  Available  Available
Hawaii  Available  Available  Available
Idaho  Available  Available  Available
Illinois  Available  Available  Available
Indiana  Available  Available  Available
Iowa  Available  Available  Available
Kansas  Available  Available  Available
Kentucky  Available  Available  Available
Louisiana  Available  Available  Available
Maine  Available  Available  Available
Maryland  Available  Available  Available
Massachusetts  Available  Available  Available
Michigan  Available  Available  Available
Minnesota  Available  Available  Available
Mississippi  Available  Available  Available
Missouri  Available  Available  Available
Montana  Available  Available  Available
Nebraska  Available  Available  Available
Nevada  Available  Available  Available
New Hampshire  Available  Available  Available
New Jersey  Available  Available  Available
New Mexico  Available  Available  Available
New York  Available  Available  Available
North Carolina  Available  Available  Available
North Dakota  Available  Available  Available
Ohio  Available  Available  Available
Oklahoma  Available  Available  Available
Oregon  Available  Available  Available
Pennsylvania  Available  Available  Available
Rhode Island  Available  Available  Available
South Carolina  Available  Available  Available
South Dakota  Available  Available  Available
Tennessee  Available  Available  Available
Texas  Available  Available  Available
Utah  Available  Available  Available
Vermont  Available  Available  Available
Virginia  Available  Available  Available
Washington  Available  Available  Available
West Virginia  Available  Available  Available
Wisconsin  Available  Available  Available
Wyoming  Available  Available  Available