HiveCare Select - technical support - for HiveManager NG Network Management System Virtual Appliance - 3 years
Aerohive
HiveCare Select - Technical support - for HiveManager NG Network Management System Virtual Appliance - 1 device - phone consulting - 3 years - 24x7 - response time: 1 h
OETC Part: AH-NG-S-SL-3Y | MFG Part: AH-NG-S-SL-3Y
Software $ 74.16
24/7 coverage
HiveCare Select customers enjoy dedicated phone access to technical support engineers 24 hours a day, 7 days a week for all severity levels.
Priority technical support
Select customers have access to a special toll-free telephone number which immediately routes to tier 1 support engineers for all severity cases. Escalations based on your discretion.
Fast SLA's
Select customers receive aggressive first-response, service-level agreements to ensure your issues are top-of-queue and have high visibility to management.
Advanced replacement
In case of necessary hardware replacement, refurbished units will ship in advance of receiving the suspected failed unit. If there is a unit that is received dead on arrival, replacement hardware will also ship in advance of receiving the suspected failed unit.
24/7 coverage
Priority technical support
Fast SLA's
Advanced replacement
The HiveCare Select support is designed for those customers that want 24/7 access, yet prefer to rely on internal resources or professional services to augment their IT administrator needs.
Details
Spec | Value |
---|---|
Service & Support | Phone consulting - 3 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Phone consulting - 3 years - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Phone consulting - 3 years - response time: 2 days - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Web support - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday - 4 technicians ¦ New releases update - 3 years |
General
Spec | Value |
---|---|
Type | Technical support |
Service Included | Phone consulting |
Full Contract Period | 3 years |
Response Time | 1 hour |
Service Availability | 24 hours a day / 7 days a week |
Software
Spec | Value |
---|---|
Software Title | HiveManager NG Network Management System Virtual Appliance |
Installation Type | Locally installed |
License Qty | 1 device |
Higher ED | K-12 | Other | |
---|---|---|---|
Alabama | Available | Available | Available |
Alaska | Available | Available | Available |
Arizona | Available | Available | Available |
Arkansas | Available | Available | Available |
California | Available | Available | Available |
Colorado | Available | Available | Available |
Connecticut | Available | Available | Available |
Delaware | Available | Available | Available |
District of Columbia | Available | Available | Available |
Florida | Available | Available | Available |
Georgia | Available | Available | Available |
Hawaii | Available | Available | Available |
Idaho | Available | Available | Available |
Illinois | Available | Available | Available |
Indiana | Available | Available | Available |
Iowa | Available | Available | Available |
Kansas | Available | Available | Available |
Kentucky | Available | Available | Available |
Louisiana | Available | Available | Available |
Maine | Available | Available | Available |
Maryland | Available | Available | Available |
Massachusetts | Available | Available | Available |
Michigan | Available | Available | Available |
Minnesota | Available | Available | Available |
Mississippi | Available | Available | Available |
Missouri | Available | Available | Available |
Montana | Available | Available | Available |
Nebraska | Available | Available | Available |
Nevada | Available | Available | Available |
New Hampshire | Available | Available | Available |
New Jersey | Available | Available | Available |
New Mexico | Available | Available | Available |
New York | Available | Available | Available |
North Carolina | Available | Available | Available |
North Dakota | Available | Available | Available |
Ohio | Available | Available | Available |
Oklahoma | Available | Available | Available |
Oregon | Available | Available | Available |
Pennsylvania | Available | Available | Available |
Rhode Island | Available | Available | Available |
South Carolina | Available | Available | Available |
South Dakota | Available | Available | Available |
Tennessee | Available | Available | Available |
Texas | Available | Available | Available |
Utah | Available | Available | Available |
Vermont | Available | Available | Available |
Virginia | Available | Available | Available |
Washington | Available | Available | Available |
West Virginia | Available | Available | Available |
Wisconsin | Available | Available | Available |
Wyoming | Available | Available | Available |