HiveCare Select customers enjoy dedicated phone access to technical support engineers 24 hours a day, 7 days a week for all severity levels.

Select customers have access to a special toll-free telephone number which immediately routes to tier 1 support engineers for all severity cases. Escalations based on your discretion.

Select customers receive aggressive first-response, service-level agreements to ensure your issues are top-of-queue and have high visibility to management.

In case of necessary hardware replacement, refurbished units will ship in advance of receiving the suspected failed unit. If there is a unit that is received dead on arrival, replacement hardware will also ship in advance of receiving the suspected failed unit.