Aerohive
AH-S-GM-8X5-5YR

Aerohive 8x5 Paid Support - extended service agreement - 5 years - shipment

Aerohive

Aerohive 8x5 Paid Support - Extended service agreement - replacement - 5 years - shipment - for P/N: AH-GM-UNR-1U

OETC Part: AH-S-GM-8X5-5YR | MFG Part: AH-S-GM-8x5-5YR

Item Discontinued

We are sorry, this item has been discontinued.

Contact Support

The 8x5 Paid Support plan includes software subscription but not the advanced replacement option. Both levels of Aerohive Paid Support provide access to the Aerohive Technical Support team by phone or online.

If you purchase 8x5 Paid Support, Aerohive will provide support Monday-Friday 7:00 A.M. to 6:00 P.M. Pacific Time during the term. Support availability may occasionally deviate from published hours due to downtime for systems and server maintenance, observed U.S. holidays, and events beyond Aerohive's reasonable control.

Compatibility Information

Spec Value
Designed For P/N: AH-GM-UNR-1U

Details

Spec Value
Service & Support Details Extended service agreement - replacement - 5 years - shipment ¦ Technical support - emergency phone consulting - 5 years - response time: 2 hours - availability: 8 hours a day / Monday-Friday - severity level 1 ¦ Technical support - phone consulting - 5 years - response time: 4 hours - availability: 8 hours a day / Monday-Friday - severity level 2 ¦ Technical support - phone consulting - 5 years - response time: 1 day - availability: 8 hours a day / Monday-Friday - severity level 3 ¦ Technical support - phone consulting - 5 years - response time: 3 days - availability: 8 hours a day / Monday-Friday - severity level 4 ¦ Technical support - e-mail consulting - 5 years ¦ Technical support - web support - 5 years ¦ Product info support - web knowledge base access - 5 years ¦ New releases update - 5 years
Service & Support Extended service agreement - replacement - 5 years - shipment ¦ Technical support - emergency phone consulting - 5 years - response time: 2 hours - availability: 8 hours a day / Monday-Friday - severity level 1 ¦ Technical support - phone consulting - 5 years - response time: 4 hours - availability: 8 hours a day / Monday-Friday - severity level 2 ¦ Technical support - phone consulting - 5 years - response time: 1 day - availability: 8 hours a day / Monday-Friday - severity level 3 ¦ Technical support - phone consulting - 5 years - response time: 3 days - availability: 8 hours a day / Monday-Friday - severity level 4 ¦ Technical support - e-mail consulting - 5 years ¦ Technical support - web support - 5 years ¦ Product info support - web knowledge base access - 5 years ¦ New releases update - 5 years

General

Spec Value
Type Extended service agreement
Service Included Replacement
Location Shipment
Full Contract Period 5 years
  Higher ED K-12 Other
Alabama  Available  Available  Available
Alaska  Available  Available  Available
Arizona  Available  Available  Available
Arkansas  Available  Available  Available
California  Available  Available  Available
Colorado  Available  Available  Available
Connecticut  Available  Available  Available
Delaware  Available  Available  Available
District of Columbia  Available  Available  Available
Florida  Available  Available  Available
Georgia  Available  Available  Available
Hawaii  Available  Available  Available
Idaho  Available  Available  Available
Illinois  Available  Available  Available
Indiana  Available  Available  Available
Iowa  Available  Available  Available
Kansas  Available  Available  Available
Kentucky  Available  Available  Available
Louisiana  Available  Available  Available
Maine  Available  Available  Available
Maryland  Available  Available  Available
Massachusetts  Available  Available  Available
Michigan  Available  Available  Available
Minnesota  Available  Available  Available
Mississippi  Available  Available  Available
Missouri  Available  Available  Available
Montana  Available  Available  Available
Nebraska  Available  Available  Available
Nevada  Available  Available  Available
New Hampshire  Available  Available  Available
New Jersey  Available  Available  Available
New Mexico  Available  Available  Available
New York  Available  Available  Available
North Carolina  Available  Available  Available
North Dakota  Available  Available  Available
Ohio  Available  Available  Available
Oklahoma  Available  Available  Available
Oregon  Available  Available  Available
Pennsylvania  Available  Available  Available
Rhode Island  Available  Available  Available
South Carolina  Available  Available  Available
South Dakota  Available  Available  Available
Tennessee  Available  Available  Available
Texas  Available  Available  Available
Utah  Available  Available  Available
Vermont  Available  Available  Available
Virginia  Available  Available  Available
Washington  Available  Available  Available
West Virginia  Available  Available  Available
Wisconsin  Available  Available  Available
Wyoming  Available  Available  Available