Aerohive

HiveCare Callback Support - technical support - 1 year

Aerohive

HiveCare Callback Support - Technical support - web support - 1 year - 24x7 - response time: 24 h

OETC Part: AH-S-HC-CALL-1YR | MFG Part: AH-S-HC-CALL-1YR

Software $ 18.54

  • Audience

    HiveCare Callback Support is intended for Aerohive Connect customers that need, in addition to the standard Community-based support, additional support in the form of Callback-based phone support.

  • Coverage and support

    HiveCare Callback Support is delivered by the Aerohive Technical Assistance Center (ATAC), Aerohive will accept requests for a callback for specific items via a web form completed by the entitled end user, vetted by the community Moderator, and submitted to Aerohive.

  • Support response and service level commitments

    There are no service level commitments for HiveCare Callback Support. If the Community Moderator approves a question it is submitted to the ATAC with a 24-Business hour Response Time.

  • Audience

  • Coverage and support

  • Support response and service level commitments

Callback Support Program is an add-on to the HiveCare Community Support Program. HiveCare Callback Support is designed to help recipients of an Aerohive Connect Product receive the best possible out of the box experience in the shortest amount of time.

Details

Spec Value
Service & Support Web support - 1 year - response time: 24 hours - availability: 24 hours a day / Monday-Sunday

General

Spec Value
Type Technical support
Service Included Web support
Full Contract Period 1 year
Response Time 24 hours
Service Availability 24 hours a day / 7 days a week
  Higher ED K-12 Other
Alabama  Available  Available  Available
Alaska  Available  Available  Available
Arizona  Available  Available  Available
Arkansas  Available  Available  Available
California  Available  Available  Available
Colorado  Available  Available  Available
Connecticut  Available  Available  Available
Delaware  Available  Available  Available
District of Columbia  Available  Available  Available
Florida  Available  Available  Available
Georgia  Available  Available  Available
Hawaii  Available  Available  Available
Idaho  Available  Available  Available
Illinois  Available  Available  Available
Indiana  Available  Available  Available
Iowa  Available  Available  Available
Kansas  Available  Available  Available
Kentucky  Available  Available  Available
Louisiana  Available  Available  Available
Maine  Available  Available  Available
Maryland  Available  Available  Available
Massachusetts  Available  Available  Available
Michigan  Available  Available  Available
Minnesota  Available  Available  Available
Mississippi  Available  Available  Available
Missouri  Available  Available  Available
Montana  Available  Available  Available
Nebraska  Available  Available  Available
Nevada  Available  Available  Available
New Hampshire  Available  Available  Available
New Jersey  Available  Available  Available
New Mexico  Available  Available  Available
New York  Available  Available  Available
North Carolina  Available  Available  Available
North Dakota  Available  Available  Available
Ohio  Available  Available  Available
Oklahoma  Available  Available  Available
Oregon  Available  Available  Available
Pennsylvania  Available  Available  Available
Rhode Island  Available  Available  Available
South Carolina  Available  Available  Available
South Dakota  Available  Available  Available
Tennessee  Available  Available  Available
Texas  Available  Available  Available
Utah  Available  Available  Available
Vermont  Available  Available  Available
Virginia  Available  Available  Available
Washington  Available  Available  Available
West Virginia  Available  Available  Available
Wisconsin  Available  Available  Available
Wyoming  Available  Available  Available