Aerohive
AH-S-SM-1000-STUDENTS-8X5-5YR

HiveCare Classic - technical support - for Aerohive StudentManager - 5 years

Aerohive

HiveCare Classic - Technical support - for Aerohive StudentManager - 1000 students - phone consulting - 5 years - 8x5

OETC Part: AH-S-SM-1000-STUDENTS-8X5-5YR | MFG Part: AH-S-SM-1000-STUDENTS-8x5-5YR

Item Discontinued

We are sorry, this item has been discontinued.

Contact Support
  • Three levels of global, seasoned, and highly skilled network and RF engineers

  • Special access to the Aerohive Technical Assistance Center (ATAC)

  • Top-of-queue case management

  • Elastic support programs that will grow with your success

HiveCare support programs are designed to give you the confidence and peace of mind that your investments in Aerohive's Mobility Platform are leveraged so that you can take full advantage of network simplicity, cost reduction, and cloud-enabled solutions.

Details

Spec Value
Service & Support Details Emergency phone consulting - 5 years - response time: 2 hours - availability: 8 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 5 years - response time: 4 hours - availability: 8 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 5 years - response time: 1 day - availability: 8 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 5 years - response time: 3 days - availability: 8 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 5 years ¦ Web support - 5 years - 2 technicians ¦ Web knowledge base access - 5 years ¦ New releases update - 5 years
Service & Support Emergency phone consulting - 5 years - response time: 2 hours - availability: 8 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 5 years - response time: 4 hours - availability: 8 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 5 years - response time: 1 day - availability: 8 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 5 years - response time: 3 days - availability: 8 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 5 years ¦ Web support - 5 years - 2 technicians ¦ Web knowledge base access - 5 years ¦ New releases update - 5 years

General

Spec Value
Type Technical support
Service Included Phone consulting
Full Contract Period 5 years
Service Availability 8 hours a day / 5 days a week

Software

Spec Value
Software Title Aerohive StudentManager
Installation Type Locally installed
License Qty 1000 students
  Higher ED K-12 Other
Alabama  Available  Available  Available
Alaska  Available  Available  Available
Arizona  Available  Available  Available
Arkansas  Available  Available  Available
California  Available  Available  Available
Colorado  Available  Available  Available
Connecticut  Available  Available  Available
Delaware  Available  Available  Available
District of Columbia  Available  Available  Available
Florida  Available  Available  Available
Georgia  Available  Available  Available
Hawaii  Available  Available  Available
Idaho  Available  Available  Available
Illinois  Available  Available  Available
Indiana  Available  Available  Available
Iowa  Available  Available  Available
Kansas  Available  Available  Available
Kentucky  Available  Available  Available
Louisiana  Available  Available  Available
Maine  Available  Available  Available
Maryland  Available  Available  Available
Massachusetts  Available  Available  Available
Michigan  Available  Available  Available
Minnesota  Available  Available  Available
Mississippi  Available  Available  Available
Missouri  Available  Available  Available
Montana  Available  Available  Available
Nebraska  Available  Available  Available
Nevada  Available  Available  Available
New Hampshire  Available  Available  Available
New Jersey  Available  Available  Available
New Mexico  Available  Available  Available
New York  Available  Available  Available
North Carolina  Available  Available  Available
North Dakota  Available  Available  Available
Ohio  Available  Available  Available
Oklahoma  Available  Available  Available
Oregon  Available  Available  Available
Pennsylvania  Available  Available  Available
Rhode Island  Available  Available  Available
South Carolina  Available  Available  Available
South Dakota  Available  Available  Available
Tennessee  Available  Available  Available
Texas  Available  Available  Available
Utah  Available  Available  Available
Vermont  Available  Available  Available
Virginia  Available  Available  Available
Washington  Available  Available  Available
West Virginia  Available  Available  Available
Wisconsin  Available  Available  Available
Wyoming  Available  Available  Available