Aerohive
AH-S-SYS-24X7-EDU-5YR-300

HiveCare Select - extended service agreement - 5 years - shipment

Aerohive

HiveCare Select - Extended service agreement - advance parts replacement - 5 years - shipment - response time: NBD - academic - for HiveAP 320, 330, 340, 350

OETC Part: AH-S-SYS-24X7-EDU-5YR-300 | MFG Part: AH-S-SYS-24x7-EDU-5YR-300

Item Discontinued

We are sorry, this item has been discontinued.

Contact Support
  • 24x7 coverage

    HiveCare Select customers enjoy dedicated phone access to technical support engineers 24 hours a day, 7 days a week for all Severity levels.

  • Priority technical support

    Select customers have access to a special toll-free telephone number which immediately routes to Tier 1 support engineers for all severity cases. Escalations based on YOUR discretion. Just ask, in the case or by phone.

  • Fast SLA's

    Select customers receive aggressive first-response Service Level Agreements to ensure your issues are top-of-queue And have the highest visibility to management.

  • Aerohive support portal access

    The Aerohive Support Portal is available 24x7 for help-desk functions for up to four administrators who have been specially trained by Aerohive. Content includes manuals, technical documents and software.

  • Software update

    Complete access to all software releases, including major and maintenance releases. This software is available 24x7x365 from the Aerohive support.

  • 24x7 coverage

  • Priority technical support

  • Fast SLA's

  • Aerohive support portal access

  • Advanced replacement - RMA

  • Software update

HiveCare Select Support, the entry level extended Support Program, is designed for those customers that want 24x7 access, yet prefer to rely on internal resources or professional services to augment their IT administrator needs. HiveCare Select is staffed by skilled technical support engineers with specialized technical expertise.

Compatibility Information

Spec Value
Designed For Aerohive HiveAP 320, 330, 340, 350

Details

Spec Value
Service & Support Details Extended service agreement - replacement - 3 years - shipment - response time: next business day ¦ Technical support - emergency phone consulting - 3 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 3 years - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 3 years - response time: 2 days - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Technical support - e-mail consulting - 3 years ¦ Technical support - web support - 3 years ¦ Product info support - web knowledge base access - 3 years ¦ New releases update - 3 years
Service & Support Extended service agreement - replacement - 3 years - shipment - response time: next business day ¦ Technical support - emergency phone consulting - 3 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 3 years - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 3 years - response time: 2 days - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Technical support - e-mail consulting - 3 years ¦ Technical support - web support - 3 years ¦ Product info support - web knowledge base access - 3 years ¦ New releases update - 3 years

General

Spec Value
Type Extended service agreement
Service Included Advance parts replacement
Location Shipment
Full Contract Period 5 years
Response Time Next business day
Pricing Type Academic
  Higher ED K-12 Other
Alabama  Available  Available  Available
Alaska  Available  Available  Available
Arizona  Available  Available  Available
Arkansas  Available  Available  Available
California  Available  Available  Available
Colorado  Available  Available  Available
Connecticut  Available  Available  Available
Delaware  Available  Available  Available
District of Columbia  Available  Available  Available
Florida  Available  Available  Available
Georgia  Available  Available  Available
Hawaii  Available  Available  Available
Idaho  Available  Available  Available
Illinois  Available  Available  Available
Indiana  Available  Available  Available
Iowa  Available  Available  Available
Kansas  Available  Available  Available
Kentucky  Available  Available  Available
Louisiana  Available  Available  Available
Maine  Available  Available  Available
Maryland  Available  Available  Available
Massachusetts  Available  Available  Available
Michigan  Available  Available  Available
Minnesota  Available  Available  Available
Mississippi  Available  Available  Available
Missouri  Available  Available  Available
Montana  Available  Available  Available
Nebraska  Available  Available  Available
Nevada  Available  Available  Available
New Hampshire  Available  Available  Available
New Jersey  Available  Available  Available
New Mexico  Available  Available  Available
New York  Available  Available  Available
North Carolina  Available  Available  Available
North Dakota  Available  Available  Available
Ohio  Available  Available  Available
Oklahoma  Available  Available  Available
Oregon  Available  Available  Available
Pennsylvania  Available  Available  Available
Rhode Island  Available  Available  Available
South Carolina  Available  Available  Available
South Dakota  Available  Available  Available
Tennessee  Available  Available  Available
Texas  Available  Available  Available
Utah  Available  Available  Available
Vermont  Available  Available  Available
Virginia  Available  Available  Available
Washington  Available  Available  Available
West Virginia  Available  Available  Available
Wisconsin  Available  Available  Available
Wyoming  Available  Available  Available