Aerohive
AH-S-SYS-HMNG-AP-3YR

HiveCare Select - technical support - for HiveManager NG - 3 years

Aerohive

HiveCare Select - Technical support - for HiveManager NG - phone consulting - 3 years - 24x7 - response time: 1 h

OETC Part: AH-S-SYS-HMNG-AP-3YR | MFG Part: AH-S-SYS-HMNG-AP-3YR

Software $ 78.00

  • 24/7 coverage

    HiveCare Select customers enjoy dedicated phone access to technical support engineers 24 hours a day, 7 days a week for all severity levels.

  • Priority technical support

    Select customers have access to a special toll-free telephone number which immediately routes to tier 1 support engineers for all severity cases. Escalations based on your discretion.

  • Fast SLA's

    Select customers receive aggressive first-response, service-level agreements to ensure your issues are top-of-queue and have high visibility to management.

  • Advanced replacement

    In case of necessary hardware replacement, refurbished units will ship in advance of receiving the suspected failed unit. If there is a unit that is received dead on arrival, replacement hardware will also ship in advance of receiving the suspected failed unit.

  • 24/7 coverage

  • Priority technical support

  • Fast SLA's

  • Advanced replacement

The HiveCare Select support is designed for those customers that want 24/7 access, yet prefer to rely on internal resources or professional services to augment their IT administrator needs.

Details

Spec Value
Service & Support Phone consulting - 3 years - response time: 1 hour availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 3 years - response time: 2 hours availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Phone consulting - 3 years - response time: 4 hours availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Phone consulting - 3 years - response time: 2 days availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Web support - 3 years availability: 24 hours a day / Monday-Sunday ¦ Web knowledge base access - 3 years availability: 24 hours a day / Monday-Sunday - 4 technicians ¦ New releases update - 3 years

General

Spec Value
Type Technical support
Service Included Phone consulting
Full Contract Period 3 years
Response Time 1 hour
Service Availability 24 hours a day / 7 days a week

Software

Spec Value
Software Title HiveManager NG
Installation Type Locally installed
  Higher ED K-12 Other
Alabama  Available  Available  Available
Alaska  Available  Available  Available
Arizona  Available  Available  Available
Arkansas  Available  Available  Available
California  Available  Available  Available
Colorado  Available  Available  Available
Connecticut  Available  Available  Available
Delaware  Available  Available  Available
District of Columbia  Available  Available  Available
Florida  Available  Available  Available
Georgia  Available  Available  Available
Hawaii  Available  Available  Available
Idaho  Available  Available  Available
Illinois  Available  Available  Available
Indiana  Available  Available  Available
Iowa  Available  Available  Available
Kansas  Available  Available  Available
Kentucky  Available  Available  Available
Louisiana  Available  Available  Available
Maine  Available  Available  Available
Maryland  Available  Available  Available
Massachusetts  Available  Available  Available
Michigan  Available  Available  Available
Minnesota  Available  Available  Available
Mississippi  Available  Available  Available
Missouri  Available  Available  Available
Montana  Available  Available  Available
Nebraska  Available  Available  Available
Nevada  Available  Available  Available
New Hampshire  Available  Available  Available
New Jersey  Available  Available  Available
New Mexico  Available  Available  Available
New York  Available  Available  Available
North Carolina  Available  Available  Available
North Dakota  Available  Available  Available
Ohio  Available  Available  Available
Oklahoma  Available  Available  Available
Oregon  Available  Available  Available
Pennsylvania  Available  Available  Available
Rhode Island  Available  Available  Available
South Carolina  Available  Available  Available
South Dakota  Available  Available  Available
Tennessee  Available  Available  Available
Texas  Available  Available  Available
Utah  Available  Available  Available
Vermont  Available  Available  Available
Virginia  Available  Available  Available
Washington  Available  Available  Available
West Virginia  Available  Available  Available
Wisconsin  Available  Available  Available
Wyoming  Available  Available  Available