• 30-minute response target for severity 1 issues

• 24 x 7 x 365 telephone access

• Follow-the-sun model for around the clock issue resolution

• One-stop interoperability support

• Six designated callers per product title

• Technical support news bulletin subscription services

• Symantec security alert notifications

• Option for additional designated callers

Whether your company is small or large, local or multinational, a service interruption or security threat can mean significant loss to your business. That's why you need around-the-clock access to Symantec's best-in-class support engineers - a team of experts with the industry's most comprehensive knowledge and experience in availability, security, performance, and compliance. You need Essential Support Services to help manage a holistic IT risk management program. They can help you achieve your uptime goals and protect your network, storage, server, and client systems so your information is safe, secure, and always available.

Symantec Essential Support offers response time targets of thirty minutes for your most critical issues and gives you 24 x 7 x 365 access to more than 2000 support professionals located across the globe. This extensive coverage from Symantec complements your in-house support and maintenance resources to optimize their efficiency and free up more time to focus on core business needs.