Symantec Essential Support - technical support (renewal) - for Symantec Endpoint Protection - 1 year
Symantec
Symantec Essential Support - Technical support (renewal) - for Symantec Endpoint Protection (v. 12.1) - 1 user - academic - Symantec Buying Programs : Academic - level H (250+) - phone consulting - 1 year - 24x7 - response time: 30 min
OETC Part: SY-0E7IOZZ0-ER1AH | MFG Part: 0E7IOZZ0-ER1AH
Optimize IT infrastructure and manage risk
Whether your company is small or large, local or multinational, a service interruption or security threat can mean significant loss to your business. That's why you need around-the-clock access to Symantec's best-in-class support engineers - a team of experts with the industry's most comprehensive knowledge and experience in availability, security, performance, and compliance. You need Essential Support Services to help manage a holistic IT risk management program. They can help you achieve your uptime goals and protect your network, storage, server, and client systems so your information is safe, secure, and always available.
Fast response
Symantec Essential Support offers response time targets of thirty minutes for your most critical issues and gives you 24 x 7 x 365 access to more than 2000 support professionals located across the globe. This extensive coverage from Symantec complements your in-house support and maintenance resources to optimize their efficiency and free up more time to focus on core business needs.
30-minute response target for severity 1 issues
24 x 7 x 365 telephone access
Follow-the-sun model for around the clock issue resolution
One-stop interoperability support
Six designated callers per product title
Technical support news bulletin subscription services
Symantec security alert notifications
Option for additional designated callers
Whether your company is small or large, local or multinational, a service interruption or security threat can mean significant loss to your business. That's why you need around-the-clock access to Symantec's best-in-class support engineers - a team of experts with the industry's most comprehensive knowledge and experience in availability, security, performance, and compliance. You need Essential Support Services to help manage a holistic IT risk management program. They can help you achieve your uptime goals and protect your network, storage, server, and client systems so your information is safe, secure, and always available.
Symantec Essential Support offers response time targets of thirty minutes for your most critical issues and gives you 24 x 7 x 365 access to more than 2000 support professionals located across the globe. This extensive coverage from Symantec complements your in-house support and maintenance resources to optimize their efficiency and free up more time to focus on core business needs.
Details
Spec | Value |
---|---|
Service & Support Details | Phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - 6 named contacts ¦ New releases update - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Security alert notification - 1 year |
Service & Support | Phone consulting - 1 year - response time: 30 min availability: 24 hours a day / Monday-Sunday - 6 named contacts ¦ New releases update - 1 year availability: 24 hours a day / Monday-Sunday ¦ Security alert notification - 1 year |
General
Spec | Value |
---|---|
Category | Security applications - intrusion and vulnerability detection, desktop firewall, network antivirus |
Subcategory | Security - intrusion and vulnerability detection, security - desktop firewall, security - network antivirus |
Version | 12.1 |
Product Type | Essential Support (renewal) - 1 year |
Platform | Linux, Windows, MacOS |
Type | Technical support (renewal) |
Service Included | Phone consulting |
Full Contract Period | 1 year |
Response Time | 30 min |
Service Availability | 24 hours a day / 7 days a week |
Licensing
Spec | Value |
---|---|
License Type | 1 user |
License Pricing | Academic, volume / level H ( 250+ ) |
Licensing Program | Symantec Buying Programs : Academic |
Service & Support
Spec | Value |
---|---|
Service & Support | New releases update |
Service & Support Details | Phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Security alert notification - 1 year |
Type | Phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Security alert notification - 1 year |
Software
Spec | Value |
---|---|
License Type | Essential Support (renewal) |
License Validation Period | 1 year |
License Qty | 1 user |
License Pricing | Academic, volume / level H (250+) |
Licensing Program | Symantec Buying Programs : Academic |
Platform | Linux, Windows, MacOS |
Software Title | Symantec Endpoint Protection |
Version | 12.1 |
Higher ED | K-12 | Other | |
---|---|---|---|
Alabama | Available | Available | Available |
Alaska | Available | Available | Available |
Arizona | Available | Available | Available |
Arkansas | Available | Available | Available |
California | Available | Available | Available |
Colorado | Available | Available | Available |
Connecticut | Available | Available | Available |
Delaware | Available | Available | Available |
District of Columbia | Available | Available | Available |
Florida | Available | Available | Available |
Georgia | Available | Available | Available |
Hawaii | Available | Available | Available |
Idaho | Available | Available | Available |
Illinois | Available | Available | Available |
Indiana | Available | Available | Available |
Iowa | Available | Available | Available |
Kansas | Available | Available | Available |
Kentucky | Available | Available | Available |
Louisiana | Available | Available | Available |
Maine | Available | Available | Available |
Maryland | Available | Available | Available |
Massachusetts | Available | Available | Available |
Michigan | Available | Available | Available |
Minnesota | Available | Available | Available |
Mississippi | Available | Available | Available |
Missouri | Available | Available | Available |
Montana | Available | Available | Available |
Nebraska | Available | Available | Available |
Nevada | Available | Available | Available |
New Hampshire | Available | Available | Available |
New Jersey | Available | Available | Available |
New Mexico | Available | Available | Available |
New York | Available | Available | Available |
North Carolina | Available | Available | Available |
North Dakota | Available | Available | Available |
Ohio | Available | Available | Available |
Oklahoma | Available | Available | Available |
Oregon | Available | Available | Available |
Pennsylvania | Available | Available | Available |
Rhode Island | Available | Available | Available |
South Carolina | Available | Available | Available |
South Dakota | Available | Available | Available |
Tennessee | Available | Available | Available |
Texas | Available | Available | Available |
Utah | Available | Available | Available |
Vermont | Available | Available | Available |
Virginia | Available | Available | Available |
Washington | Available | Available | Available |
West Virginia | Available | Available | Available |
Wisconsin | Available | Available | Available |
Wyoming | Available | Available | Available |