Symantec
SY-14055186

Symantec Essential Support - technical support (renewal) - for Symantec Ghost Solution Suite - 1 year

Symantec

Symantec Essential Support - Technical support (renewal) - for Symantec Ghost Solution Suite (v. 2.5) - 1 device - academic - Symantec Buying Programs : Academic - level A (5-249) - phone consulting - 1 year - 24x7 - response time: 30 min

OETC Part: SY-14055186 | MFG Part: 14055186

Software $ 4.14

  • Optimize IT infrastructure and manage risk

    Whether your company is small or large, local or multinational, a service interruption or security threat can mean significant loss to your business. That's why you need around-the-clock access to Symantec's best-in-class support engineers - a team of experts with the industry's most comprehensive knowledge and experience in availability, security, performance, and compliance. You need Essential Support Services to help manage a holistic IT risk management program. They can help you achieve your uptime goals and protect your network, storage, server, and client systems so your information is safe, secure, and always available.

  • Fast response

    Symantec Essential Support offers response time targets of thirty minutes for your most critical issues and gives you 24 x 7 x 365 access to more than 2000 support professionals located across the globe. This extensive coverage from Symantec complements your in-house support and maintenance resources to optimize their efficiency and free up more time to focus on core business needs.

  • 30-minute response target for severity 1 issues

  • 24 x 7 x 365 telephone access

  • Follow-the-sun model for around the clock issue resolution

  • One-stop interoperability support

  • Six designated callers per product title

  • Technical support news bulletin subscription services

  • Symantec security alert notifications

  • Option for additional designated callers

Whether your company is small or large, local or multinational, a service interruption or security threat can mean significant loss to your business. That's why you need around-the-clock access to Symantec's best-in-class support engineers - a team of experts with the industry's most comprehensive knowledge and experience in availability, security, performance, and compliance. You need Essential Support Services to help manage a holistic IT risk management program. They can help you achieve your uptime goals and protect your network, storage, server, and client systems so your information is safe, secure, and always available.

Symantec Essential Support offers response time targets of thirty minutes for your most critical issues and gives you 24 x 7 x 365 access to more than 2000 support professionals located across the globe. This extensive coverage from Symantec complements your in-house support and maintenance resources to optimize their efficiency and free up more time to focus on core business needs.

Details

Spec Value
Service & Support Details Phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - 6 named contacts ¦ New releases update - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Security alert notification - 1 year
Service & Support Phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - 6 named contacts ¦ New releases update - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Security alert notification - 1 year

General

Spec Value
Category Utilities - system deployment & migration
Subcategory Utilities - system deployment & migration
Version 2.5
Product Type Essential Support (renewal) - 1 year
Platform Windows
Type Technical support (renewal)
Service Included Phone consulting
Full Contract Period 1 year
Response Time 30 min
Service Availability 24 hours a day / 7 days a week

Licensing

Spec Value
License Type 1 device
License Pricing Academic, volume / level A ( 5-249 )
Licensing Program Symantec Buying Programs : Academic

Service & Support

Spec Value
Service & Support New releases update
Service & Support Details Phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Security alert notification - 1 year
Type Phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Security alert notification - 1 year

Software

Spec Value
License Type Essential Support (renewal)
License Validation Period 1 year
License Qty 1 device
License Pricing Academic, volume / level A (5-249)
Licensing Program Symantec Buying Programs : Academic
Platform Windows
Software Title Symantec Ghost Solution Suite
Version 2.5
  Higher ED K-12 Other
Alabama  Available  Available  Available
Alaska  Available  Available  Available
Arizona  Available  Available  Available
Arkansas  Available  Available  Available
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Connecticut  Available  Available  Available
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Michigan  Available  Available  Available
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Mississippi  Available  Available  Available
Missouri  Available  Available  Available
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North Carolina  Available  Available  Available
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Ohio  Available  Available  Available
Oklahoma  Available  Available  Available
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Pennsylvania  Available  Available  Available
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South Carolina  Available  Available  Available
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Washington  Available  Available  Available
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Wisconsin  Available  Available  Available
Wyoming  Available  Available  Available