Symantec
SY-SIL0WZF0-EI1AS

Symantec Essential Support - technical support - for Symantec System Recovery 2011 Server Edition - 1 year

Symantec

Symantec Essential Support - Technical support - for Symantec System Recovery 2011 Server Edition - 1 server - academic - Symantec Buying Programs : Academic - level S (1+) - phone consulting - 1 year - 24x7 - response time: 30 min

OETC Part: SY-SIL0WZF0-EI1AS | MFG Part: SIL0WZZ0-EI1AS

Software $ 466.80

  • Optimize IT infrastructure and manage risk

    Whether your company is small or large, local or multinational, a service interruption or security threat can mean significant loss to your business. That's why you need around-the-clock access to Symantec's best-in-class support engineers - a team of experts with the industry's most comprehensive knowledge and experience in availability, security, performance, and compliance. You need Essential Support Services to help manage a holistic IT risk management program. They can help you achieve your uptime goals and protect your network, storage, server, and client systems so your information is safe, secure, and always available.

  • Fast response

    Symantec Essential Support offers response time targets of thirty minutes for your most critical issues and gives you 24 x 7 x 365 access to more than 2000 support professionals located across the globe. This extensive coverage from Symantec complements your in-house support and maintenance resources to optimize their efficiency and free up more time to focus on core business needs.

  • 30-minute response target for severity 1 issues

  • 24 x 7 x 365 telephone access

  • Follow-the-sun model for around the clock issue resolution

  • One-stop interoperability support

  • Six designated callers per product title

  • Technical support news bulletin subscription services

  • Symantec security alert notifications

  • Option for additional designated callers

Whether your company is small or large, local or multinational, a service interruption or security threat can mean significant loss to your business. That's why you need around-the-clock access to Symantec's best-in-class support engineers - a team of experts with the industry's most comprehensive knowledge and experience in availability, security, performance, and compliance. You need Essential Support Services to help manage a holistic IT risk management program. They can help you achieve your uptime goals and protect your network, storage, server, and client systems so your information is safe, secure, and always available.

Symantec Essential Support offers response time targets of thirty minutes for your most critical issues and gives you 24 x 7 x 365 access to more than 2000 support professionals located across the globe. This extensive coverage from Symantec complements your in-house support and maintenance resources to optimize their efficiency and free up more time to focus on core business needs.

Details

Spec Value
Service & Support Details Phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - 6 named contacts ¦ New releases update - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Security alert notification - 1 year
Service & Support Phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - 6 named contacts ¦ New releases update - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Security alert notification - 1 year

General

Spec Value
Category Utilities - data recovery
Subcategory Utilities - data recovery
Product Type Essential Support - 1 year
Platform Windows
Type Technical support
Service Included Phone consulting
Full Contract Period 1 year
Response Time 30 min
Service Availability 24 hours a day / 7 days a week

Licensing

Spec Value
License Type 1 server
License Pricing Academic, volume / level S ( 1+ )
Licensing Program Symantec Buying Programs : Academic

Service & Support

Spec Value
Service & Support New releases update
Service & Support Details Phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - 6 named contacts ¦ New releases update - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Security alert notification - 1 year
Type Phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - 6 named contacts ¦ New releases update - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Security alert notification - 1 year

Software

Spec Value
License Type Essential Support
License Validation Period 1 year
License Qty 1 server
License Pricing Academic, volume / level S (1+)
Licensing Program Symantec Buying Programs : Academic
Platform Windows
Software Title Symantec System Recovery 2011 Server Edition

System Requirements

Spec Value
OS Required Microsoft Windows Server 2008 R2, Microsoft Windows Server 2008 SP1, Microsoft Windows Essential Business Server 2008, Microsoft Windows Server 2008 R2 x64 Edition, Microsoft Windows Server 2003 (32/64-bits), Microsoft Windows Server 2008 x64 Edition SP1, Microsoft Windows Small Business Server 2011 Essentials
Software Requirements Microsoft Outlook 2003, Microsoft .NET Framework 2.0, Microsoft Outlook 2007, Microsoft Outlook 2010
Peripheral / Interface Devices CD-ROM, DVD-ROM
System Requirements Details Microsoft Windows - 233 MHz - RAM 1 GB - HD 430 MB
Supported OS Microsoft Windows Server 2008 R2, Microsoft Windows Server 2008 SP1, Microsoft Windows Essential Business Server 2008, Microsoft Windows Server 2008 R2 x64 Edition, Microsoft Windows Server 2003 (32/64-bits), Microsoft Windows Server 2008 x64 Edition SP1, Microsoft Windows Small Business Server 2011 Essentials
Hardware Requirements Microsoft Windows - 233 MHz - RAM 1 GB - HD 430 MB
Additional Requirements CD-ROM, DVD-ROM , Microsoft Outlook 2003, Microsoft .NET Framework 2.0, Microsoft Outlook 2007, Microsoft Outlook 2010
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