VMware
VM-WS-G-SSS-A

VMware Support and Subscription Basic - technical support - for VMware Workstation - 1 year

VMware

VMware Support and Subscription Basic - Technical support - for VMware Workstation - 1 workstation - academic - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

OETC Part: VM-WS-G-SSS-A | MFG Part: WS-G-SSS-A

Hardware $ 31.17

  • Global, 12 x 5 access to support

  • Unlimited support requests

  • Remote support

  • Online access to documentation, knowledge base articles and other technical resources

VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Details

Spec Value
Service & Support Details Emergency phone consulting - 1 year / 4 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year / 4 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 4 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 4 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 year / 4 contacts ¦ Web knowledge base access - 1 year ¦ Web support - 1 year ¦ Remote monitoring - 1 year ¦ New releases update - 1 year
Service & Support Emergency phone consulting - 1 year / 4 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year / 4 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 4 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 4 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 year / 4 contacts ¦ Web knowledge base access - 1 year ¦ Web support - 1 year ¦ Remote monitoring - 1 year ¦ New releases update - 1 year

General

Spec Value
Type Technical support
Service Included Emergency phone consulting
Full Contract Period 1 year
Response Time 4 business hours
Service Availability 12 hours a day / 5 days a week

Software

Spec Value
Software Title VMware Workstation
License Qty 1 workstation
License Pricing Academic
  Higher ED K-12 Other
Alabama  Available  Available  Available
Alaska  Available  Available  Available
Arizona  Available  Available  Available
Arkansas  Available  Available  Available
California  Available  Available  Available
Colorado  Available  Available  Available
Connecticut  Available  Available  Available
Delaware  Available  Available  Available
District of Columbia  Available  Available  Available
Florida  Available  Available  Available
Georgia  Available  Available  Available
Hawaii  Available  Available  Available
Idaho  Available  Available  Available
Illinois  Available  Available  Available
Indiana  Available  Available  Available
Iowa  Available  Available  Available
Kansas  Available  Available  Available
Kentucky  Available  Available  Available
Louisiana  Available  Available  Available
Maine  Available  Available  Available
Maryland  Available  Available  Available
Massachusetts  Available  Available  Available
Michigan  Available  Available  Available
Minnesota  Available  Available  Available
Mississippi  Available  Available  Available
Missouri  Available  Available  Available
Montana  Available  Available  Available
Nebraska  Available  Available  Available
Nevada  Available  Available  Available
New Hampshire  Available  Available  Available
New Jersey  Available  Available  Available
New Mexico  Available  Available  Available
New York  Available  Available  Available
North Carolina  Available  Available  Available
North Dakota  Available  Available  Available
Ohio  Available  Available  Available
Oklahoma  Available  Available  Available
Oregon  Available  Available  Available
Pennsylvania  Available  Available  Available
Rhode Island  Available  Available  Available
South Carolina  Available  Available  Available
South Dakota  Available  Available  Available
Tennessee  Available  Available  Available
Texas  Available  Available  Available
Utah  Available  Available  Available
Vermont  Available  Available  Available
Virginia  Available  Available  Available
Washington  Available  Available  Available
West Virginia  Available  Available  Available
Wisconsin  Available  Available  Available
Wyoming  Available  Available  Available