SSRPM is Tools4ever's self-service solution enabling end users to securely reset their password. Users can reset their passwords at any time after having answered secure challenge and response questions to authenticate themselves. SSRPM reduces calls to the helpdesk by providing a solution for one of the most common support ticket requests and helps eliminate the downtime that accrues while waiting for assistance. Users access SSRPM by clicking on the "I have forgotten my password" link presented in any login screen or via a web form.

  • Reduce helpdesk calls by as much as 80%
  • Decrease instructional and user downtime
  • Authenticated resets with secure challenge and response questions
  • Fast and easy implementation
  • Multiplatform support and integration with HelloID, AD, and more
  • Integration with HelloID to support "Account Claiming" process for onboarding